I think it's rare you get people like Richard, a great mix of professionalism, time keeping, safety &
fairness. Also a really nice person. Feels a bit like a Ronseal thing, does exactly what it says on the tin...only more.
Richard was very prompt to attend the property, he assessed the situation safely and fairly, and provided a
reasonable quote to complete the work the next day. Very pleased with the service and will call upon Richard again in the future if needed.
Richard was hugely helpful, prompt, gave full explanations, found solutions that others hadn’t and saw
beyond just a job into working within someone’s home. I hugely recommend and have asked for his help twice subsequently. All work has been excellent.
There is nothing about Richard's work on this job that I would not rate as very good (or better). His
knowledge and clear layman's explanations inspired confidence during our initial meeting about the work. His quote was clearly presented and broken down into understandable parts of the job. He was
flexible on availability, and on time when he said he would start the work. He communicated clearly and appropriately about progress and things were cleaned up and cleared away well afterwards. The
boiler works a treat with great hot water now too!
I have no hesitations at all in recommending him highly to others and using him again myself in the future.
Richard was very helpful in terms of accommodating my request for him to liaise with the managing agents
for access. He provided a quote quickly, rectified one issue on the first visit and gave excellent feedback as to how to address an issue he identified. I will definitely use him again should the
need arise and would definitely recommend him.
I am really pleased that I went with Aqua H2O for this job. Richard explained exactly what he needed to do
and I immediately felt I was in good hands. He and his apprentice did a beautiful job quickly and efficiently. They worked solidly on the hottest day of July to complete in the time they said they
would. I will be sticking with Aqua H2O for any other plumbing and boiler servicing from now on.
Richard is fantastic! Very, very swift attending and helpful. He has been to my place twice now for new
pipe work and radiator installation. He is very tidy and very patient with Clients that are not clued up with DIY technology!! He explains what he does and works in a very organised manner. He
charges very reasonable rates. I would have no hesitation in either using Richard again or recommending his services. Nice bloke as well.
The job was carried out efficiently and well within the call out time. In fact two jobs were undertaken a
gas fire and a dead radiator were removed. I was happy with the work and the care and attention with which it was carried out.
Richard is a personable character who is reliable, helpful and flexible in his approach to his work. He
takes the time to listen to his customers preferences and, wherever he is able, will do his best to accommodate them. He even fitted a new radiator valve that I had bought without charging me. OK not
a major job I know; but some plumbers would have charged me an extra tenner to do it!
He just gets on with the job without any drama. If you were on an aircraft in the middle of a storm he's
the kind of guy who you would want to be at the controls - stoic and unflappable. Overall I found him to be a pleasant, organised, industrious and reliable person who does a fair day's work for a
fair day's pay. Give him a try. Discuss your needs with him, agree a price and forget he's there - the job will be done before you know it.
We had several visits and quotes for boiler replacement, and we decided to go with Richard. He was super
polite, genuine and very knowledgable. Before we made a decision, I had couple of calls with him as I wasn't sure what option will be the best for us. He patiently explained all the details and
helped us to make the right decision. Once made up our mind, he schedule installation within couple of days. He was very tidy and clean, respectful and kept us updated through the entire
He is very personal and passionate about the job, not like having British Gas engineer who I assume doesn't care about the outcomes/customers.
I will definitely call him back for any plumbing/heating jobs and will recommend him for your next boiler replacement. If you will meet him once you will see what I mean. It was our pleasure to have
him cary the job at our home!
Richard really helped us when our boiler stopped working during freezing conditions. We were really
struggling to find a plumber who could help on the day. But Richard arrived within 30 minutes of me posting my ad on the website and he quickly diagnosed and sorted the problem to get us warm again.
He was diligent and professional, explaining things as he worked. I will definitely hire Richard again.
Richard was very efficient and good at communicating/timekeeping. He discussed and showed me the boiler
issues over WhatsApp which was really helpful as I couldn't be at the property. Boiler was replaced quickly - he gave a choice of 3 quotes. All working, certificate issued, job done! Highly
Richard carried out the annual service for our boiler, completing it the same day the job was posted.
Richard seemed very knowledgable offering some further advice beyond the service. Overall very pleased, would gladly recommend Richard.
Richard provided us with a fantastic service. When he makes appointments he sticks to them, always turning
up as promised. His work is of a high standard, and we are very pleased with the finishes. He was able to arrange a tiler to to tile our bathroom, and oversaw their work for us as well. He has come
back on multiple occasions to fix other small things for us. Could not recommend him more highly!
We were very pleased with Richard's work and found it a great experience dealing with him. His booking
system gives you a handy alert on your phone that also makes you feel certain you have got an agreed appointment. They arrived on time and were quick to put down some protection for our floor in the
entrance and at the area where the works were to be done. The installation of our Vaillant boiler was done quickly yet thoroughly and at every step Richard was helpful in providing details of what he
was doing. It was clear he had done this many times before but equally that he takes a lot of pride in the quality of his service and will not cut corners. Very happy to have come across his profile
on Mybuilder and we will certainly call on him again if the need arises. Thanks Richard!
Richard took on a complicated boiler installation and absolutely rose to the challenge, working in a calm
and result oriented manner, solving problem after problem. He went above and beyond on a job that had put off some others. Having been without heating and hot water for two weeks, I particularly
appreciated him working on a Saturday. I felt relaxed soon after the work started and throughout.
Richard was one of 3 plumbers who responded promptly to my job request.
I chose him mainly because his reviews were excellent and because there were far fewer grammatical errors in his ad (it just shows someone's bothered to check & proof-read, which to my mind,
suggests that person is more thorough in their overall approach).
Richard got back to me as arranged, explained each step of the job and did a good job of fixing the boiler. It involved obtaining parts, which he returned with the next day, exactly on time. I feel
the price charged was fair and I did not feel I was being ripped off for sexist reasons (sorry, but that does still happen!)
I'm going to get him to come back to do another job for me in the near future and would definitely recommend him.
He was professional and thorough.
Richard was excellent
He arrived promptly when he said he would and got straight into the job
He explained everything he was doing as he went and did more than he was asked to do without asking for additional money
I will be using Richard’s services again knowing he’s not out to over charge you
Richard was very amicable and puts you at ease knowing his rates are very competitive
I would recommend Aqua H2O to anyone i certainly feel i will have no need to search the web for a heating and plumbing engineer again
Richard was friendly, took his time to do the job properly and explained, was accurate and tidy. Answered
all my questions. Price was reasonable and as quoted.
Its great to finally find an honest and professional boiler engineer.
I would certainly use his services again.
Richard is so helpful and knowledgeable. He was very patient during our initial phone call, as he spent a
lot of time chatting with me about the problem and the pros and cons/risks of potential options to try to solve it. I've decided to hold off for now, but I would definitely contact him if/when I'm
ready to take action.
julie_mas- 14th Aug, 2017Positive feedback
Positive Client Reference taken by MyBuilderCentral Heating
Richard came to service my boiler, he provided a professional and reliable service. I found him to be
honest and trustworthy, I would definitely use him again and would recommend him to my friends.
Client Reference Reference feedback
Positive Client Reference taken by MyBuilderCentral Heating
Richard sorted my gas safety certificate, serviced boiler and replaced taps. Richard's work was
exceptionally professional, very tidy and competitively priced. Because of Richard's cleanliness, attitude and all round workmanship I have recommended to friends and would personally